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Technical

8 items

  • How do I change the device/vehicle name on the tracking platform?

    Go to admin, scroll to bottom “vehicle setup”, select the device and change the “vehicle number (registration no)”.

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  • How to do I remotely immobilize my vehicle?

    The SMS command or step by step on how to do it is on the tracking platform and app (you must have the relay added to device in first place)

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  • Wanting to add more trackers to fleet

    Call (08) 9383 7833 or email our office to place an order.

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  • My vehicle is not tracking (shown as “not in use”)

    Devices go into not in use if they have not transmitted to our server for 2 days. Once they start transmitting again they will appear under their normal group. On the web portal take a look at the date that the device last transmitted. Go to Activity and select the vehicle and the date that […]

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  • My vehicle is not showing when I log in

    Have you paid the renewal? Your device subscription may have expired. Check on the web portal at tracking.fleetminder.com.au

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  • I can’t log in on the mobile app

    Usernames and passwords are case sensitive. If you still have issues logging in delete and reinstall the app to ensure that you have the latest version.

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  • I can’t remember my password

    A password reminder is available on the login page or at https://tracking.fleetminder.com.au/#/login. If not set up please contact support with a request and advise your username

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  • I want to reset my password

    Please contact support and provide proof that you are authorised to access the account.

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(08) 9383 7833
273 Great Eastern Hwy, Belmont WA

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