Devices go into not in use if they have not transmitted to our server for 2 days. Once they start transmitting again they will appear under their normal group.

On the web portal take a look at the date that the device last transmitted. Go to Activity and select the vehicle and the date that it last transmitted successfully. See in the activity log if it has any power cut events. If so, check power to the device.

Check power connections for blown fuses.

Check GPS antenna still connected – sat count for the last day of logs

Is vehicle in Telstra 4G range – some devices will only transmit on 4G, some will also fall back to 3G.

If the device is a battery powered model, check the batteries or recharge if it is a rechargeable model.