In today’s competitive corporate environment where businesses compete to enhance their customer base, customer satisfaction is seen as a key differentiator which decides the company’s success. Businesses who succeed in this cut-throat corporate competition are the ones that make customer satisfaction a key element of their business strategy. The demand is ever increasing and should be that way, but customers are not interested in understanding the cause of the delays, they are just interested in seeing timely deliveries and good service quality. This is where a GPS tracker can help.
Imagine a situation wherein you receive a call from a potential customer who needs your services but unfortunately all your vehicles are in the field and not at your depot.
Earlier this meant waiting for each vehicle to check in and provide their location, or the fleet manager would call the drivers, to provide an updated estimated arrival time.
But now with a GPS tracker installed in your vehicles the situation is completely opposite, with just a quick check on your monitoring system on any mobile device, tablet, or PC you can locate the closest available vehicle and get them on route to your customer.
With a GPS tracker installed in your vehicle you can see your fleet vehicles live on the map. With live tracking software you can see where all your fleet vehicles are currently, and where all they have been during the day.
This means you don’t have to call drivers to ask about the timely delivery or a pickup from a particular address. GPS trackers send their location every 3 minutes to a server so that you can always know where your fleet vehicles are.
GPS trackers are great technology which enhances operational efficiency and ensures maximum utilization of your assets. GPS technology is a real time saver for both the administration and the driver.
No customer likes delays and excuses for waiting, especially when such delays disrupt their schedules, appointments or set commitments. With a GPS tracker you can provide your customers with a more accurate arrival window and develop their faith in your services. Customer service and timely responses are the key factors in keeping your customers satisfied and happy. And with a GPS tracker installed in your vehicles you will have the right tool needed to provide quick responses and real-time arrival estimates anytime anywhere.
To improve customer satisfaction and enhance your business, contact us for a competitive quote.
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