Do you waste time trying to call your drivers on their mobile phones in a desperate attempt to determine their current location and look in vain on maps for seemingly hidden addresses while your customers are waiting for a status update?
Is tracking your vehicle fleet starting to seem like the popular children’s activity Where’s Wally with a multitude of wrong paths or locations being searched until you finally find the vehicle you want?
Unless these activities are something you want to do then consider installing GPS fleet trackers in each vehicle in your fleet and you will be able to constantly monitor your fleet without having to make a single call and provide faster customer updates.
Constant tracking of vehicle location
Good customer service is key to repeat business and when a customer calls asking for an estimated arrival time (ETA) or status you need to provide accurate information about their delivery or service call.
There is nothing more annoying to a customer than to have to waste large amounts of time waiting around for your driver while you try frantically to locate them.
GPS fleet trackers will eliminate this issue by providing the location of each fleet in your vehicle and additionally can help track out the fastest route to your customer so that you can provide an accurate arrival time.
Additionally, when you know the location of each vehicle you can ensure their route will avoid unnecessary delays caused by accidents, snarled traffic or construction to provide the best customer service possible.
Recover stolen vehicles with GPS fleet trackers
An additional advantage that fleet owners and managers will see when installing GPS fleet trackers in each of their vehicles is that in the event that a vehicle is stolen you will be able to provide the exact GPS location of the vehicle so that authorities can help to recover it.
Insurance companies will often give a discount to fleet vehicle owners when they install GPS fleet trackers in each vehicle because of this recover feature.
So if you enjoy the fleet vehicle version of Where’s Waldo then ignore this blog and continue on doing business as usual, but if you want to improve efficiency and customer satisfaction then consider installing GPS fleet trackers.